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Order Cancellation

This page explains how to cancel a recurring order and how cancellation can change pricing for remaining orders under monthly EUR spend tiers.

Cancel a recurring order​

You can cancel any recurring live order until 23:59 CET on the last day of the current month. The cancellation takes effect from the next calendar month.

You can cancel via dashboard.clearsky.vision or the API:

Cancel endpoint: DEL /api/tasking/orders/cancel

note

When you cancel a recurring order, the dashboard recomputes next month’s price estimate for your remaining orders based on your projected monthly EUR spend tier. If cancellation drops you into a lower spend tier, your effective €/km² can increase for the remaining orders. If your tier stays the same, your €/km² stays the same and total spend decreases.

Example: how cancellation can change pricing​

Assume three Nimbus polygon orders in the same month. Nimbus base is €0.10/km² before spend tiers and tile factors.

  • Before cancellation your projected monthly spend is in the €3,000–€12,000 tier, so Nimbus = €0.05/km² in estimates.
  • You cancel one order late in the month. Two outcomes are common:

A) Tier unchanged
Your projected spend after cancellation still falls in €3,000–€12,000.

  • €/km² for Nimbus remains €0.05.
  • Total estimated spend goes down because the area is smaller.

B) Tier boundary crossed downward
Your projected spend after cancellation falls to €1,000–€3,000.

  • Nimbus rate moves to €0.075/km² for estimates.
  • Total spend may decrease or increase depending on how large the removed area was, but the price per km² increases for the remaining orders due to the lower tier.

Figures are illustrative. The dashboard shows your live tier and estimates based on your current and projected monthly spend.

Cancel a Subscription (support and features)​

Subscriptions control support, SLA, and platform limits. They are not your data orders.

  • Cancel a subscription in dashboard.clearsky.vision.
  • Subscription billing is calendar-month based. Cancellation takes effect at the end of the current month.
  • Your recurring orders are separate. They continue unless you cancel each order individually.

Need help?​

Email [email protected] if you run into issues.