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Order Cancellation

This section describes how to cancel an order and shows an example for how it can affect the pricing of the remaining orders.

Cancel an Order​

A customer can cancel any recurring live order up until the day before the following month.

The order can be cancelled using order.clearsky.vision or using our API:

Cancel endpoint: DEL /api/tasking/orders/cancel

note

Cancelling a recurring order will result in a recalculation of the average km² price for the pricing estimate for remaining orders the next month. Pricing estimates are based on all active orders, so cancelling an order may impact the overall pricing structure for the estimate for the following month.

Example: Cancelling Order​

Consider a customer with three active recurring orders:

  • Order 1: 7,500 km² composite order
  • Order 2: 20,000 km² composite order
  • Order 3: 50,000 km² composite order

The total area covered is 77,500 km² (77,500 usage units), and based on the tiered pricing discount, the combined usage benefits from significant discounts:

  • First 5,000 usage units: No discount (full price)
  • Next 45,000 usage units: 75% discount
  • Remaining 27,500 usage units: 90% discount

If the customer cancels Order 1 (7,500 km²), the total usage units for the remaining orders (Order 2 and Order 3) drop to 70,000 usage units. The pricing structure adjusts as follows:

  • First 5,000 usage units: No discount (full price)
  • Next 45,000 usage units: 75% discount
  • Remaining 20,000 usage units: 90% discount

Cancelling Order 1 shifts the discount structure, leading to a higher average price per usage unit for the remaining orders in Order 2 and Order 3. Although the overall total cost decreases, the price per usage unit increases, especially for those units that were previously receiving larger discounts.

Cancel the Subscription​

To cancel your entire subscription, you must cancel all active recurring orders. Once all recurring orders are cancelled, the subscription will automatically end.

note

For customers on a yearly billing cycle, cancellation will take effect at the end of the current billing period. You will continue to have access to services until the end of your term.